old_logoSTEP – Service Sector Training in European Employment Practices is a European Commission project, funded under the Leonardo da Vinci Programme, focussed on HR practices in the European hospitality sector. It built upon the previous STREAM project through producing a range of training products to develop the skills of hospitality managers and supervisors across Europe. STEP has identified and collected examples of good HR practices in hospitality organisations in Ireland, UK, Greece, Spain, Germany and Slovakia.

The STEP project aims to:

  • Encourage hospitality organisations to conform to the norms and provisions representing good HR practice.
  • Reduce labour turnover and attrition and increase longer term employment relationships.
  • Encourage organisations to achieve certification of national standards awards in employment.
  • Promote the hospitality sector as a career choice which invests in people and their training.
  • Provide essential training for employees and managers that will enable hospitality organisations to provide high quality customer service.


  • WBS Training, Dresden, Germany
  • KEA HELLAS, Crete, Greece
  • PRO-ORAVA, Slovakia
  • Queen Margaret University, Scotland, UK


  • Video footage of HR practices in the European hospitality sector 
  • A country-specific review of the hospitality sector and HR practices across the six partner countries.
  • Over 30 case studies detailing good HR practice in hospitality organisations across Europe.
  • A 12 unit e-learning module aimed at developing the skills of hospitality line managers and supervisors (accredited by Queen Margaret University carrying 10 ECTs).
  • E-learning module content in English, German, Greek, Slovak and Spanish available through MOODLE and WebCT
  • A series of information posters and leaflets.


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